SUMMARY

To understand clients’ needs, to contribute to our success in serving clients, and our ability to ensure only authorized clients are allowed on our platform. And most importantly, to build rapport with our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completing courtesy calls.
• Verifying the credentials of new signups and ensuring everything is on file
• Re-Verifying expired client credentials.
• Tracking attempted delivery/return to sender notifications and ensuring clients are aware of the package locations
• Facilitating refunds and credits requests
• Checking and responding to e-mails pertinent to concerns regarding products, deliveries, account information, and other issues you may come across.
• Reply to all emails, text, and voicemails, or other communications from clients
• Resolve all inquiries or problems for clients
• Track undelivered orders for 60 days in case they get delivered
• Other duties may be assigned

QUALIFICATIONS

• Previous experience in a call center or admin role is required
• Previous experience with logistics tracking is an asset
• Good English communication skills - both verbal and written
• High level of customer service orientation
• Highly empathetic and relatable
• Strong active listening skills and verbal communication
• Adept at problem-solving and conflict resolution
• Ability to multi-task and prioritize
• Strong time management and decision making skills
• Proficient with computers and hardware
• Adaptability and accountability