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Administrative & Sales Support

Administrative & Sales Support
The Administrative & Sales Support is responsible for providing comprehensive administrative support to the sales team, managing day-to-day office tasks, and maintaining efficient operations within the department. This role also includes handling inbound sales calls and assisting customers with inquiries, ensuring a seamless sales experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Administrative Support
  • Perform general administrative tasks such as data entry, filing, and scheduling
  • Prepare and manage correspondence, reports, and documents
  • Maintain and update sales records and databases
  • Verifying the credentials of new signups and ensuring everything is on file
  • Re-Verifying expired client credentials.
  • Tracking attempted delivery/return to sender notifications and ensuring clients are aware of the package locations
  • Facilitating refunds and credits requests
  • Checking and responding to e-mails pertinent to concerns regarding products, deliveries, account information, and other issues you may come across.
Sales Support:
  • Handle some inbound calls from potential and existing customers, providing information and assistance as needed
  • Process sales orders, invoices, and follow up on delivery schedules
  • Maintain a high level of product knowledge to effectively assist customers and support the sales team
  • Provide exceptional customer service and ensure customer satisfaction
Communication and Coordination:
  • Liaise with other departments to ensure smooth sales operations and customer satisfaction
  • Communicate effectively with team members and management to provide updates and reports
  • Participate in sales meetings and training sessions as required
  • Perform other duties as assigned
  • High level of customer service orientation & engagement
  • Highly empathetic and relatable
  • Strong active listening skills and verbal communication
  • Adept at problem-solving and conflict resolution
  • Ability to multi-task and prioritize
  • Strong time management and decision-making skills
  • Proficient with computers and hardware
  • Adaptability and accountability
  • Previous experience in a call center or admin role is required
  • Previous experience with logistics tracking is an asset