The Administrative & Sales Support is responsible for providing comprehensive administrative support to the sales team, managing day-to-day office tasks, and maintaining efficient operations within the department. This role also includes handling inbound sales calls and assisting customers with inquiries, ensuring a seamless sales experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Administrative Support

• Perform general administrative tasks such as data entry, filing, and scheduling
• Prepare and manage correspondence, reports, and documents
• Maintain and update sales records and databases
• Verifying the credentials of new signups and ensuring everything is on file
• Re-Verifying expired client credentials.
• Tracking attempted delivery/return to sender notifications and ensuring clients are aware of the package locations
• Facilitating refunds and credits requests
• Checking and responding to e-mails pertinent to concerns regarding products, deliveries, account information, and other issues you may come across.

Sales Support:

• Handle some inbound calls from potential and existing customers, providing information and assistance as needed
• Process sales orders, invoices, and follow up on delivery schedules
• Maintain a high level of product knowledge to effectively assist customers and support the sales team
• Provide exceptional customer service and ensure customer satisfaction

Communication and Coordination:

• Liaise with other departments to ensure smooth sales operations and customer satisfaction
• Communicate effectively with team members and management to provide updates and reports

Miscellaneous:

• Participate in sales meetings and training sessions as required
• Perform other duties as assigned

QUALIFICATIONS

• High level of customer service orientation & engagement
• Highly empathetic and relatable
• Strong active listening skills and verbal communication
• Adept at problem-solving and conflict resolution
• Ability to multi-task and prioritize
• Strong time management and decision-making skills
• Proficient with computers and hardware
• Adaptability and accountability

EDUCATION and/or EXPERIENCE

• Previous experience in a call center or admin role is required
• Previous experience with logistics tracking is an asset