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Bilingual Customer Service Representative (English & Spanish)

Bilingual Csr
We’re looking for a highly-skilled Bilingual Customer Service Representative (English & Spanish) to join our team, managing a high volume of inbound and outbound calls. The ideal candidate is a quick learner who can handle a variety of important supportive tasks, providing answers, insights, instruction, and purchase assistance regarding patients’ pharmaceutical needs. As the voice of our company, the call center representative must possess excellent communication and interpersonal skill, and top-notch enthusiasm for helping our clients and driving satisfaction. The candidate must also possess the skill to continually develop a nurturing relationship with our clients in order to satisfy their inquiries and needs. Duties & Responsibilities:
  • Handling a large volume of inbound and outbound calls in a timely manner to best serve our clients and their pharmaceutical needs
  • Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations and confirmations are addressed appropriately and empathetically
  • Meet daily personal/team qualitative targets, and achieve all service, productivity, and quality objectives
  • Tracking orders to ensure quick delivery and resolving delivery disputes so we can put our client’s minds at ease and let them know as much detail regarding orders as possible.
  • Being a highly adaptable, flexible professional who embraces teamwork and enjoys being part of a growing goal-oriented company
  • Other tasks as assigned
Skills & Qualifications:
  • Previous experience in a call center or customer support role is required
  • Previous experience with an online Pharmacy is an asset
  • High level of customer service orientation
  • Highly empathetic and relatable
  • Strong active listening skills and verbal communication
  • Adept to problem-solving and conflict resolution
  • Ability to multi-task and prioritize
  • Strong time management and decision making skills
  • Proficient with computers and hardware
  • Adaptability and accountability
  • Proficiency in the English and Spanish language - both verbal & written