Terms and Conditions
Effective date: August 18, 2026
Last updated: August 18, 2026
These Terms and Conditions (the “Terms”) govern your access to and use of the Synergy Advantage website at https://synergyadvantage.com/, including its contact forms, careers pages, text-messaging programs, and related online features (collectively, the “Site”). “Synergy Advantage,” “we,” “us,” and “our” refer to Synergy Advantage and the affiliated entity responsible for the applicable interaction.
By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site. If you use the Site for an organization, you represent that you have authority to act for that organization.
1. About Synergy Advantage
Synergy Advantage provides business-process outsourcing, customer-experience, staffing, operational, and technology-enabled support services. Depending on the engagement, services may include voice, chat, email and social-media support; sales support and lead generation; virtual assistance; appointment and workflow support; digital marketing and content services; multimedia design; project management; quality assurance; accounting, bookkeeping, payroll, human-resources, reporting and data-analysis support; seat leasing; and VoIP or related infrastructure services. We serve organizations in industries that may include healthcare, travel, transportation and logistics, banking, finance, and insurance.
Descriptions on the Site are general and may change. Availability, scope, pricing, service levels, security requirements, implementation details, and other commercial terms are established only in a written agreement signed by the relevant parties.
2. Informational Use; No Binding Offer
The Site is provided for general business information. Site content, form submissions, discussions, proposals, estimates, demonstrations, or responses to an inquiry do not by themselves create a client, employment, agency, fiduciary, partnership, or other contractual relationship. A service relationship begins only under a separately executed master services agreement, statement of work, order form, data-processing agreement, or similar written contract. If a separate signed agreement conflicts with these Terms, that agreement controls for the subject matter it covers.
Nothing on the Site is medical, legal, financial, tax, accounting, employment, or other professional advice. You are responsible for obtaining advice appropriate to your circumstances.
3. Eligibility and Acceptable Use
You may use the Site only for lawful purposes. You agree not to:
- violate any applicable law, regulation, court order, or third-party right;
- submit false, misleading, fraudulent, defamatory, infringing, or unlawful material;
- impersonate another person or misrepresent your identity, authority, or affiliation;
- probe, scan, test, bypass, disable, or interfere with Site security, authentication, availability, or operation;
- introduce malware, malicious code, automated scraping, excessive requests, or other activity that could damage or burden the Site;
- attempt unauthorized access to systems, accounts, records, or data;
- use Site content or data to train, develop, or operate an automated system in violation of law or our rights; or
- use the Site to send spam, unlawful marketing, or content that infringes privacy, intellectual-property, or other rights.
We may restrict or suspend access when reasonably necessary to protect the Site, users, clients, or others, or to comply with law.
4. Contact Forms and Sensitive Information
You are responsible for information you submit and for ensuring that you are authorized to provide it. Do not use a general Site form to send protected health information or medical records, payment-card data, bank credentials, account passwords, government identification numbers, highly sensitive personnel records, or other sensitive or regulated information unless Synergy Advantage has expressly provided an approved method and written instructions for doing so.
The Site is not an emergency or crisis channel. Do not submit urgent medical, safety, financial, or service emergencies through a general form. Contact the appropriate emergency service, provider, financial institution, or responsible organization directly.
5. Client and End-Customer Data
When Synergy Advantage performs outsourced services for a business client, it may process information on that client’s behalf and under the client’s documented instructions. The client’s agreement, privacy notice, and applicable law govern that processing. The Site does not authorize anyone to submit a client’s confidential information or an individual’s personal information outside an approved client workflow.
6. SMS/Text Messaging Terms
Where offered, enrollment in each Synergy Advantage SMS program is optional and requires a separate affirmative choice. Providing a phone number alone does not enroll you in marketing messages, and consent to marketing texts is not a condition of purchasing or receiving services.
Operational and informational messages
If you select the operational SMS checkbox, you agree to receive transactional or informational messages from Synergy Advantage regarding your inquiry, requested information, scheduling, service communications, or account updates.
Promotional and marketing messages
If you separately select the marketing SMS checkbox, you agree to receive promotional messages about Synergy Advantage services, capabilities, content, and special offers. Marketing consent is separate from operational-message consent.
For each program:
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out. We may send one confirmation that your request was processed.
- Reply HELP for help, or contact info@synergyadvantage.com.
- Carriers are not responsible for delayed or undelivered messages, and delivery is not guaranteed.
- You represent that you are the subscriber or customary user of the number provided and will notify us if the number changes.
We will honor valid opt-out requests as required by applicable law. Opting out of one messaging program does not necessarily cancel a different program for which you have separately consented; you may contact us if you want all recurring texts stopped. We may change or discontinue a program, short code, or sending number.
7. Careers and Recruiting
Job listings and recruiting information are provided for general information and may be changed, placed on hold, or withdrawn at any time. A submission or interview does not guarantee consideration, employment, compensation, immigration support, or any particular working arrangement. Employment is subject to eligibility, verification, screening, and written terms applicable to the role and location. Do not provide sensitive applicant information unless it is requested through an authorized recruiting process.
8. Intellectual Property
The Site and its text, graphics, logos, designs, photographs, videos, software, layout, and other content are owned by or licensed to Synergy Advantage and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to view and use the Site for legitimate personal or business-evaluation purposes.
You may not reproduce, distribute, modify, publicly display, sell, sublicense, reverse engineer, or create derivative works from protected Site content without prior written permission, except where applicable law permits. Names, logos, and marks displayed on the Site may not be used without permission from their respective owners.
9. Submissions and Feedback
You retain ownership of content you submit. You grant Synergy Advantage a non-exclusive right to use, reproduce, transmit, and disclose that content as reasonably necessary to respond to you, evaluate an inquiry or application, provide requested services, protect the Site, and comply with law, subject to our Privacy Policy and any applicable written agreement.
If you voluntarily provide suggestions or feedback that are not confidential, we may use them without restriction or compensation. Do not send confidential business methods, trade secrets, or third-party confidential information through an unsolicited submission.
10. Third-Party Services and Links
The Site may link to or use services operated by third parties, including mapping, social-media, anti-spam, recruiting, communications, or embedded-content providers. Third parties control their own services and practices. A link or integration does not imply endorsement, and we are not responsible for third-party content, availability, security, or privacy practices. Review the applicable third-party terms and notices.
11. Privacy
Our Privacy Policy explains how we handle personal information associated with the Site and our SMS programs. Additional privacy notices or contractual terms may apply to recruiting, client services, or specific systems.
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SYNERGY ADVANTAGE DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
We do not warrant that Site content is current in every respect, that defects will be corrected, or that the Site will be free from harmful components. Some jurisdictions do not allow certain exclusions, so portions of this section may not apply to you.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNERGY ADVANTAGE AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SITE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF CAD $100 OR THE AMOUNT YOU PAID US, IF ANY, SPECIFICALLY FOR USE OF THE SITE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. This limitation does not apply where liability cannot lawfully be excluded or limited.
14. Indemnity
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Synergy Advantage and its affiliates, directors, officers, employees, and contractors from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the Site, your violation of these Terms, or content you submit in violation of another person’s rights. This section does not require indemnification for conduct caused solely by Synergy Advantage where such indemnification is prohibited by law.
15. Changes to the Site or Terms
We may update the Site and these Terms. The “Last updated” date shows when these Terms were most recently revised. Changes become effective when posted unless a later date is stated. Your continued use after an update constitutes acceptance to the extent permitted by law. Material changes to an SMS program will be communicated as required by applicable law.
16. Applicable Law and Mandatory Rights
These Terms are subject to the laws that apply to the Synergy Advantage entity responsible for the relevant interaction and to the courts with lawful jurisdiction over a dispute. Any separately signed agreement controls its governing-law and dispute provisions. Nothing in these Terms waives non-waivable consumer, privacy, employment, or other statutory rights, or prevents a regulator from exercising its authority.
17. General Terms
If any provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, merger, sale, or transfer of the Site or relevant business, subject to applicable law. These Terms, together with referenced notices and any applicable signed agreement, form the relevant agreement concerning use of the Site.
18. Contact Us
Questions about these Terms may be sent to info@synergyadvantage.com.
Canada:
Synergy Advantage
2540 Matheson Boulevard East
Mississauga, Ontario L4W 4Z2
Canada
Philippines:
Synergy Advantage
Units B2 3-1 to 3-4, SouthScape, Lawaan
Talisay City, Cebu 6045
Philippines