About the Role

We’re looking for a highly organized, detail-focused professional to support the Director of Customer Support with both executive and operational needs. You’ll monitor team operations, manage schedules, track projects, and provide concise, data-driven updates so leadership can stay focused on priorities. This is a role for someone objective, proactive, and thrives on keeping everything running smoothly behind the scenes.

Key Responsibilities

Operational Support

• Monitor team operations (including reviewing meeting recordings) to identify needs, trends, and potential issues.
• Track workforce attendance and prepare basic Excel reports.
• Act as a point of contact (POC) for the team to triage and prioritize requests.
• Summarize and flag urgent matters for leadership attention.
• Maintain awareness of team “temperature” and communicate findings objectively.

Executive/Admin & Project Coordination

• Manage executive schedules, daily logs, and meeting follow-ups.
• Maintain project lists, documentation, and timelines.
• Follow up on ongoing initiatives and ensure deadlines are met.
• Coordinate communication and updates between leadership and stakeholders.
• Keep detailed records and documentation for reference and decision-making.

What We’re Looking For

• At least 2 years of experience as an Executive Assistant
• At least 2 years of experience in BPO Operations (Leadership role)
• Exceptional organization, time management, and attention to detail.
• Strong communication skills—confident, clear, and direct.
• Excellent English skills - both verbal and written
• Objective, discreet, and able to handle sensitive information.
• Accountable and proactive in solving problems.
• Basic Excel skills and quick to learn new tools.

Ideal Candidate
You’re grounded, unflappable, and able to give honest feedback. You can juggle multiple priorities, keep leadership informed, and maintain an unbiased view of team dynamics.